What should I do to make a return / an exchange?

All orders placed from November 23rd, benefit from an extended return period until January 31st. Outside this period, you have 30 days from the date of receipt to return or exchange your order. All of our jewelry has a 3-year quality guarantee.

To return your jewel(s), please enter into our Returns center:

- If your purchase reference begins with SC001OC1inside Spain, please click on this link / outside Spain, please click on this link.

- If your purchase reference begins with SC002OC2SC005PDPxxUKplease click on this link.

- If your purchase reference begins with PDPGEplease click on this link.

Your request will be accepted within 24–48 hours. You will then receive all the instructions to follow by email.

If you cannot register your return request, please contact our customer service team through this form.

Check here the return options based on your geographical area:

- Europe

- Outside Europe

Also, you could be interested in these articles:

- What warranty is offered with your jewels?

- What is your return & exchange policy?