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Exchange & Return policy
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Which are the return / exchange options?
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- What is your exchange & return policy?
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Which are the return / exchange options?
- Can I exchange or return engraved / personalized jewels?
- Black Friday & Cyber Monday
Which are the return / exchange options?
Personalized products cannot be returned or exchanged. In the event that a personalized jewelry is returned, it will be resent to the buyer and the shipping costs will be at your expense.
You can return or exchange your products up to 30 natural days from the delivery date of the order.
Before you return your jewelry, you should enter into our “Returns center” and fill the form.
We offer 2 return options:
1- Leave the parcel at the nearest drop-off point of our delivery service (€5 will be deducted from the refund).
2- Send the package on your own with the courier service you prefer (the shipping costs are at your own expense*).
*In this case, the return shipping costs, as well as possible taxes and duties, will be assumed by the client. Otherwise, it will be returned to the sender and the return request will be refused.
What is the total amount to be reimbursed?
The total amount of your order will be reimbursed, including the standard shipping costs.
In case the customer decides to ship the parcel back by using a prepaid return label provided by PDPAOLA, €5 will be deducted from the total amount (€8 for Germany when returning the entire order).
How long does the refund take?
The refund will be made via the same payment method you used to pay for your purchase in 15 working days since the reception of the return in our warehouse.
Notes:
- In order to return products from different orders, it is mandatory to inform our Customer service team.
- In the case the customer ships the parcel using a courier company of its choice instead of the service provided by PDPAOLA, PDPAOLA will not be held responsible for any loss of the package during its shipment. It will be the customer’s responsibility to ensure that the package arrives in our facilities in perfect conditions.
- We strongly recommend using the same shipping company as the one used by PDPAOLA at the moment of the delivery in order to expedite the customs process.
- Depending on the period in which the request is made and the promotional conditions, the return may take the form of a gift card.
- Any promotional products received with the original order should be returned if, after the return process, the promotional conditions no longer apply.