You have up to 30 days after delivery date to return your jewel via the online form.
It is essential that the products to be returned are in perfect condition, without any obvious signs of use; if not, no return may be made. It is your responsibility to provide suitable packaging to ensure that the articles reach PDPAOLA in perfect condition.
If you are struggling to find suitable packaging, we suggest using the original box in which you received your order. If the items are received in poor condition, we will not be able to process your return.
Important Note: Personalized items cannot be returned unless they present a factory default.