Which are the return / exchange options in Europe?

Personalized products cannot be returned or exchanged. In the event that a personalized jewelry is returned, it will be resent to the buyer and the shipping costs will be at your expense.

You can return or exchange your products up to 30 natural days from the delivery date of the order.

Before you return your jewelry, you should enter into our “Returns center” and fill the form.

We offer 2 return options:  

1- Leave the parcel at the nearest drop-off point of our delivery service (€5 will be deducted from the refund).  

2- Send the package on your own with the courier service you prefer (the shipping costs are at your own expense). 

It is important to contact our Customer Service team when requesting to return jewels from separate/different orders.

What is the total amount to be reimbursed?

We will refund the total paid amount for the order, including any original standard shipping costs.

In case the customer decides to ship the parcel back by using a prepaid return label provided by PDPAOLA, €5 will be deducted from the total amount (€8 for Germany when returning the entire order).

How long does the refund take?

The refund will be allocated back to the original form of payment used for the purchase.

Please allow up to 15 business days for the refund to be processed and be reflected in your bank account.


- In the case the customer ships the parcel using a courier company of its choice instead of the service provided by PDPAOLA, PDPAOLA will not be held responsible for any loss of the package during its shipment. It will be the customer’s responsibility to ensure that the package arrives in our facilities in perfect conditions.

- Depending on the period in which the request is made and the promotional conditions, the return may take the form of a gift card.

- Any promotional products received with the original order should be returned if, after the return process, the promotional conditions no longer apply.