All orders are prepared within 48 business hours starting from the order confirmation date. This may vary during sales or promotions. If you think your order is delayed, you can contact our customer service team through the following form.
- Express Shipping: Only valid for Portugal, France, Germany, UK, Italy and Holland.
- Standard Shipping: Once the order is prepared, the shipping time is 3 to 5 working days. Exceptions: Bulgaria, Estonia, Greece, Lithuania, Latvia, Ireland and Finland the shipping time is 6 to 8 working days and outside the EU 11 working days.
Important note* : Due to the saturation of the courier companies in times of high volume (such as Black Friday, Cyber Monday and Christmas) some shipments may suffer a slight delivery delay. If your order hasn’t been delivered in a reasonable amount of time, please contact us.
EXCEPTIONS: Orders with one or several personalized items may suffer a delay of up to 7 business days.
