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  1. PDPAOLA
  2. I need assistance to place an order
  3. What is the shopping process?

What is the shopping process?

  • Can I change my order once it has been placed?
  • Is it safe to use my credit card on the website?
  • Why might my card have been rejected?
  • What payment methods can I use to place my order?
  • How does the order process work?
  • Why can’t I place my order or complete the check-out process?
  • Can I exchange or return an engraved/personalised item?
  • Can non-Latin characters be engraved?
  • Can the jewel be engraved on both sides?
  • What is a personalised item?
  • Can I remove an item from my order?
  • How can I check that I have placed my order correctly?
  • Can I unsubscribe from the PDPAOLA newsletter?
  • Can I receive periodic email updates with the latest PDPAOLA additions and offers?
  • How many languages is the site available in?
PDPAOLA
Deutsch Español Français (France) Italiano (Italia) 日本語 中文 (香港)