What is the shopping process?
- Can I change my order once it has been placed?
- Is it safe to use my credit card on the website?
- Why might my card have been rejected?
- What payment methods can I use to place my order?
- How does the order process work?
- Why can’t I place my order or complete the check-out process?
- Can I exchange or return an engraved/personalised item?
- Can non-Latin characters be engraved?
- Can the jewel be engraved on both sides?
- What is a personalised item?
- Can I remove an item from my order?
- How can I check that I have placed my order correctly?
- Can I unsubscribe from the PDPAOLA newsletter?
- Can I receive periodic email updates with the latest PDPAOLA additions and offers?
- How many languages is the site available in?