I need assistance to place an order

Shipping Information

• To which countries do you ship?
• How long will my order take to arrive?
• Are you still delivering as normal? - COVID-19 situation
• How safe are our shipments? - COVID-19 situation

Product Recommendations

• Do you offer gift wrapping?
• Can the colour of the stones vary?
• What warranty is offered with your products?
• How do you ensure the quality of your products?

Jewelry Care

• How do I maintain my jewelry’s shine?
• Can I bathe with my jewelry?

Size

• What ring size do I need?

Pricing

• Can an item’s price change?

Stock

• Are all items shown on the website currently in stock?
• Do you replace out-of-stock items?

What is the shopping process?

• Can I change my order once it has been placed?
• Is it safe to use my credit card on the website?
• Why might my card have been rejected?
• What payment methods can I use to place my order?
• How does the order process work?
• Why can’t I place my order or complete the check-out process?

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What are the exchange and return terms?

• How long do I have to make a return?
• What is your returns policy?