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  1. PDPAOLA
  2. I need assistance to place an order

I need assistance to place an order

We will help you with product selection and the placing of your order

Shipping Information

  • To which countries do you ship?
  • How long will my order take to arrive?
  • Are you still delivering as normal? - COVID-19 situation
  • How safe are our shipments? - COVID-19 situation

Product Recommendations

  • Do you offer gift wrapping?
  • Can the colour of the stones vary?
  • What warranty is offered with your products?
  • How do you ensure the quality of your products?

Jewelry Care

  • How do I maintain my jewelry’s shine?
  • Can I bathe with my jewelry?

Size

  • What ring size do I need?

Pricing

  • Can an item’s price change?

Stock

  • Are all items shown on the website currently in stock?
  • Do you replace out-of-stock items?

What is the shopping process?

  • Can I change my order once it has been placed?
  • Is it safe to use my credit card on the website?
  • Why might my card have been rejected?
  • What payment methods can I use to place my order?
  • How does the order process work?
  • Why can’t I place my order or complete the check-out process?
See all 15 articles

What are the exchange and return terms?

  • How long do I have to make a return?
  • What is your returns policy?
PDPAOLA
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