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Fine Jewelry: Warranty

• Can I request resizing from a piece of Fine jewelry collection?
• Can I request a repair of my Fine Jewelry piece?
• Can I have my PDPAOLA piece engraved, resized or repaired by a local jeweler?
• What is the warranty of the Fine Jewelry collection?
• What's covered by the warranty?
• Does my purchase include a warranty?

Fine jewelry: Care

• How shall I store my jewelry?
• When should I remove my jewelry?

Fine jewelry: 18K Recycled Gold

• What is recycled gold?
• Why recycled gold?
• Are the origins of your recycled gold certified?
• What is 18K gold?
• What is the difference between white and yellow gold?
• Where is your fine jewelry made?

Fine Jewelry: Lab-grown Diamonds

• What are the 4 Cs?
• How are lab-grown diamonds made?
• What is the difference between a lab-grown diamond and a mined diamond?
• What is a lab-grown diamond?

Shipping Information

• To which countries do you ship?
• Custom Taxes
• How long will my order take to arrive?

Product Recommendations

• Do you offer gift wrapping?
• Are your jewels nickel-free?
• Can the colour of the stones vary?
• What warranty is offered with your products?
• How do you ensure the quality of your products?

Jewelry Care

• How do I take care of my jewelry?
• Can I bathe with my jewelry?

Size

• How do I figure out my ring size?

Pricing

• Can an item’s price change?

Stock

• Are all items shown on the website currently in stock?
• Do you replace out-of-stock items?

What is the shopping process?

• Can I change my order once it has been placed?
• Is it safe to use my credit card on the website?
• Why might my card have been rejected?
• What payment methods can I use to place my order?
• How does the order process work?
• Why can’t I place my order or complete the check-out process?

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What are the exchange and return terms?

• How long do I have to make a return?
• What is your returns policy?