PDPAOLA responds to the lack of conformity of the jewels bought for a period of 3 years from the day of the delivery of the purchase.
According to the warranty, PDPAOLA will replace manufacturing faults*.
The warranty applies exclusively to pieces manufactured by PDPAOLA and purchased through authorized selling channels.
Products made with natural materials that may present inconsistencies due to their natural origin, and they cannot be considered as defects.
Defects caused by misuse carried on by the customer are not covered within the warranty framework.
Manufacturing defects refer to the structure of the jewelry, like a band separating from the ring head. Some examples of manufacturing defect which are covered under this warranty include:
- Porosity, surface pores, blemishes in the metal.
- Uneven settings.
- Chips, scratches or nicks in stones given at time of pick-up.
Some examples of common jewelry wear and tear that are not covered by our warranty:
- Dents, nicks and scratches are inevitable and are not considered a defect.
- Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Rings that have been damaged or misshapen as a result of “hands-on” activities. This also includes cases where damage results in loss of stones.
- Bent, caught or worn out prongs allowing a stone to fall out or be lost due to normal wear or other damage.
- Lost stone or a stone fallen out due to chipping or breaking caused by normal wear or other damage.
- Broken earring posts.
- Broken chain, bracelet links or clasps.
*For warranty requests made after 30 days from the delivery of the purchase, our quality team will evaluate the case, and if the conditions to proceed with the warranty are met, we will initiate the replacement of the jewelry or, if this is not possible, a gift card for the value of the damaged jewelry will be created.
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