Important: customized products cannot be returned/exchanged. In case that an order containing engraved jewels arrives at our warehouse, it will be returned to the buyer and the shipping costs will be charged to him/her.
You can return the jewel(s) at your own expenses up to 30 natural days from the delivery date of the order.
Which is the charge of a complete return of the order or an exchange for another item?
- Complete order return: there are no service fees for the return of your jewel(s). You should send the product(s) by post, paying the shipping costs and possible customs fees related to the shipment.
- Item exchange: for each order PDPAOLA offers a first exchange without service fees. Any following exchange request(s) will cost a total of €20.
Your package must arrive at the warehouse with duties and taxes already paid. Otherwise, it will be returned to the sender and the return request will be refused.
- You will receive the refund through the same payment method used by purchasing. This refund can be made up to 30 days after receiving your parcel in our warehouse. Please note that the shipping costs of the original order are excluded from the amount to be refunded.
- PDPAOLA will not be responsible for any loss of the package during its shipment. It will be the customer’s responsibility to ensure that the package arrives in our facilities in perfect conditions.
- In case the order contains promotional products, these must be returned if, due to the return, the order does not fulfil with the conditions of the promotion.