1- Make sure to remove any special characters such as / ( & € * . or # from the shipping/billing address. You will also need to check that you have filled in all mandatory check-out fields.
2- It may be possible that a product in your basket is no longer available. Refresh the page. If a message appears indicating that one of the products is no longer in stock, you can delete this by clicking ‘X’ on the product. If you’d like, you can be notified when the product comes back into stock. To do so, you’ll need to visit the item’s page and enter your email address in the “inform me when this comes back in stock” section.
3- If you are placing your order from a mobile phone, try from another mobile or from a computer.
4- Try deleting cookies and clearing the cache. If this does not work, try changing browser.
5- It may be the case that we do not deliver our jewelry to your selected country. If so, a notification window should appear. We recommend updating your delivery address.
6- Your payment may have been rejected by your bank. You should get in touch with your bank to find out if this is the case. They will also be able to help you to unblock your credit/debit card or other payment method (e.g. PayPal).
If none of these suggestions resolves the issue, please get in touch with our customer service team via the following form.
*If your request is about a Mexican order, please contact us through this link.