Black Friday & Cyber Monday: Exchange and return period extended until January 31. Outside of this period, you have 30 days from the date of receipt to return or exchange your order. All of our jewelry has a 2-year quality guarantee.
In all the following assumptions, whenever it is not related to a personalized item:
- I chose the wrong size
- The product is not what I expected
- I received my order in poor conditions
In any case, the products that will be returned must be in perfect conditions and show no evident signs of being used, or else no return will be carried out. It is your responsibility to provide adequate packaging to make sure that the items arrive to PDPAOLA in perfect conditions. If you have trouble finding a suitable packaging, we suggest using the original box that your order came in. If the items are received in poor conditions, we won’t be able to carry out the return as requested.
The time window in which you can exchange or return an item lasts 30 days, starting from the day the order is delivered.